Our staff is made up of motivated, organized and positive individuals who aren’t afraid to work hard and tackle the everyday challenges of various industries. The receptionist is therefore expected to possess the following qualities: 1. A positive attitude is not just something that will rub off on your customers, it is something that other staff members will absorb. (2m 56s) 41 Views SHARE. When reviewing resumes, long spells at other businesses are a good sign that you can count on someone. A receptionist being either incompetent or rude can have hugely negative implications for your organization and ultimately lose customers. There are no specific requirements to become a receptionist as skills are usually gained on the job. No matter what type of business you run, your receptionist plays a significant role in your company because they set the tone for your customer service and provide the first impression for your business. A business letter must be readable and clear. When customers call or visit your office, chances are the receptionist is the first person they interact with. Top Qualities Of An Effective Medical Receptionist A study, published in the Journal of Medical Practice Management, suggests that 96 percent of patient complaints are the results of poor customer service whereas the remaining 4 percent is the outcome of misdiagnoses and poor quality of clinical care. A lot of people opt for. All of our virtual assistants are trained to high standards and boast brilliant organization skills, as well as the ability to book appointments and integrate with your own CRM. Satinder tells him that these principles are also a part of MBA course curriculum at the beginner’s level as they form the core of management in practice. Her personal qualities make a lasting impression on potential and existing clients. Personal qualities of an office receptionist.-A friendly personality: should be friendly to make visitors feel free and relaxed when they visit-Should be patient:A person must have extreme amount of patience if they want to work as a receptionist-Should be able to stay calm in the midst of pressure.-Must be smart and have a smart appearance A person’s attitude will always shine through. So, it’s crucial that your receptionist has a positive one. BUSINESS STUDIES TWO . Additionally, receptionists need organizational skills and familiarity with office technology, such as Microsoft Office, billing, bookkeeping, and database software. JSS2 - Business Studies: 1st Term - Evaluation Questions | Week 1. If you are in the medical industry, for example, it is very helpful to recruit someone with a history in this field. The ability to prioritize is essential, as the nature of the job requires frequent multi-tasking. An entrepreneur is a person who undertakes a venture with some profit potential and involving a considerable amount of risk and therefore, entrepreneurship is the venture undertaken by the entrepreneur. Some people describe the receptionist as the most important part of an office environment. Many places of business prefer but do not require experience as a receptionist prior to hiring. ), Becoming Your Own Boss: 5 Unique Online Business Ideas, How to Create Luxury Brands in Your Area of Expertise, Every Office Safety Tip You May Not Know During COVID-19, How to Ensure Employee Well-Being in 2020 and Beyond, Why Your Business Can Benefit From a Translation Service, state owned enterprises advantages disadvantages, advantages and disadvantages of corporal punishment in schools. Remember, you are looking to learn more about both the skills of any prospective receptionists, but also their personality. The process of recruitment for a receptionist can be difficult. Access important resources and get answers to our most frequently asked questions. It’s important to know the vital qualities of a receptionist. Consistency is a similar concept. BUSINESS STUDIES (859) Aims: 1. | Terms and Conditions, 6 Qualities to Look for in a Good Receptionist. to deal with multiple tasks at the same time, so they are able to handle tough situations that are thrown at them. Characteristics of Business Organisation Brings Specialization in Work This is one of the important functions of organising as a specialization of work leads to an increase in efficiency and reduce the wastage of resources. That’s the important question. In this article we shall take a look at the qualities of a receptionist. Some people are terrible at staying organized, but you need certain people within the business who can be responsible for this. It shouldn’t take five hours to teach them how to use a new piece of simple software. Talks positively about past jobs and employers. This way, you’ll have a better idea of their attitude. 100% recruitment control with Employer Dashboard. JSS2 – Business Studies: 1st Term – Evaluation Questions | Week 1 ), ) Responses. You are an important part of the company and get a chance to meet lots of new people. Their biggest weaknesses (this will show their self-awareness), How they would handle a particular situation involving other people, How they handled a problematic caller in the past, and need help finding a receptionist with these qualities? They will undoubtedly have to handle multiple tasks at a time. Getting experience managing a front desk can make you a valuable candidate for hire. Good communications skills are essential. Remain on good terms with former employers so that they can provide you with a recommendation. However, the ability to multi-task is essential for receptionists. Our virtual receptionists have all of them and more. These days we have males working as receptionists too. Don't want to let your calls go to voicemail and need help finding a receptionist with these qualities? Marcel Wiedenbrugge, the author of the book, “Happy Customers, Faster Cash” studies the relationship between friendliness and business success. A receptionist is often the first person clients see or communicate with when they contact a business in person or by phone. The qualities of receptionist are listed below: A good receptionist must be polite, and friendly especially to visitors; He/ she must be receptive and be a good at relating with people; A good receptionist must know how to operate the computer; He/ she must learn how to relate with people; He/ she must always be punctual/early to work The case studies on ETHICS & BUSINESS ETHICS” is based on the practices (ethical or unethical) in business and our daily life. This will help you learn skills required of a hotel receptionist. List of stakeholder groups. Your daily tasks may include keeping records, scheduling meetings, and facilitating communication between teachers, staff, and families. They are fully trained to adapt to your business and provide a polite, friendly and positive service, as well as keeping your business organized. People who are tech-savvy tend to pick this sort of thing up fairly quickly. They should also be able to keep files, phone numbers and their work area organized, so they don’t lose important documents. As a receptionist, your primary duties are to answer multi-line phone systems, greet visitors and perhaps take payment for services. Lake Havasu, AZ 86406, Richmond Office6606 W. Broad Street, #400 How can you tell if your receptionist candidate is tech-savvy? They should be highly organized, excellent multitaskers, and very comfortable working with a variety of people. Privacy Policy Receptionists work as administrative clerks in a variety of office settings, from architectural firms to doctors' offices to large corporations. Knowing that you can depend on someone is vital, but it’s not easy to do. When your receptionist has these qualities, you’ll make a great first impression and set a positive tone. If you are recruiting a receptionist then you will probably have some questions already in mind specific to the business you run. Documents Handled by the Receptionist. We work with you to create a script that is suitable for call handling within your business. The most obvious example of entrepreneurship is the starting of a new business. aspects of an office organisati 2. A receptionist is an employee taking an office or administrative support position. He/she needs to … and integrate with your own CRM. Owners – These are people who invested and set up the business. 4. Many businesses underestimate just how important a receptionist can be. There are no specific requirements to become a receptionist as skills are usually gained on the job. We all know that beautiful and smart covers always attract readers. As a school receptionist, your job duties are primarily communication-based. They know how to help keep everything in your business safe and secure. A receptionist is like the cover of the book in your company. Are willing to take responsibility and refrain from blaming other people. Your receptionist is often the “first point of contact” prospects and customers have with your business. We train all of our. Leadership often means having a vision of where you want the team or business to be. When you recruit a receptionist, what should you be on the lookout for? During the interview process, you may have a chance to delve deeper. As a broad subject in the Social Sciences, busines studies opens the study field to a focus of specialties such as accountancy, finance, organisation, human resources management and marketing. That way, they’re prepared for the unexpected, which often happens in a crazy business environment. How do you ensure you are recruiting the right employee? Here’s what y… You can start by asking how they prefer to set up calendars and contacts. Self-confidence : – a good leader must have self-confidence, must have sufficient enthusiasm and must be cheerful enough to enjoy the trust of his subordinates. They must be able to multi-task and remain calm under pressure. What you get from your business in the form of personal satisfaction, financial gain, stability and pleasure will be the sum of what you put into it. Note that you shouldn’t enforce different aesthetic standards with your receptionist than with the rest of your company; all employees should generally follow the same established dress code. Nexa’s recruitment takes a lot of the difficulty of finding someone of the right standard out of your hands. The following are the job qualities of a receptionist except ……. Multi-tasking isn’t exactly the greatest thing for focus, especially on very creative jobs. Organizational skills are vital for almost any business. If the job of your receptionist is often to answer calls, book appointments, and keep things within your business organized, you may not need them to be based within a physical location. The right receptionist will ensure this consistency is in place throughout the office, and the systems you have put in place are implemented properly every time. Do they have people skills and thrive on communication? If you are recruiting a receptionist, then you will probably have some questions already in mind specific to the business you run. Good Teachers Value Real-World Learning. A receptionist should respect confidentiality and show discretion in conduct. A receptionist that possesses particular qualities is the face of the organization that attracts clients. I am a student of the Montego Bay High School collecting the relevant data for my Office Administration School Based Assessment. As such, you'll need to be familiar with proper phone and email etiquette and possess strong interpersonal skills. We have compiled NCERT MCQ Questions for Class 11 Business Studies Chapter 9 Small Business with Answers Pdf free download. This way, you’ll have a better idea of their attitude. A receptionist is a front desk personnel who works in the reception of a business, hospital, or organization receiving calls and attending to visitors and clients. Hence, a good receptionist needs to have a great and pleasing personality. Just like other qualities of a good receptionist, a test of organization is something else you can build into recruitment. Generally, the education requirement to become a receptionist is a high school or equivalent education. So, how can you tell if a receptionist candidate is organized? Receptionist at London College of International Business studies Recruit candidates with Ease. The receptionist should not show personal feelings concerning a customer’s or visitor’s behaviour. Below are the job qualities of clerical staff. A receptionist is a company’s ambassador, being the first point of contact for everyone from outside world from the company, they are the one who can create that first impression about a company. Our. These are Business Studies Past Questions. Types of Visitors. To acquaint candidates with the various functions conducted therein. Thus, he/she has to be presentable and well-versed with the company’s profile. However, a New Zealand Certificate in Business (Administration and … 5 Qualities of the Perfect Receptionist 11/12/15 11 December, 2015 0 Comments 0 notes. Experience the Nexa Receptionists difference. 4 Untapped Customer Service Tips To Encourage Return Customers, How To Deal With Angry Customers—Turning a Negative Experience Into a Positive, How Much Does An Answering Service Cost? This is vital. MCQ quiz on Business Studies multiple choice questions and answers on business studies MCQ questions quiz on business studies objectives questions with answer test pdf. They're a company's first line of defense. So, what are the qualities of a good receptionist? If they have low emotional intelligence and poor communication skills, they may get offended easily, lose their cool and/or leave the caller feeling angry or frustrated. The receptionist of a company, is the first person a visitor usually speaks to. grade 8 1. When interviewing potential receptionists, ask questions that reveal more about their outlook and personality as well as their previous experience and skills. The nation’s leading 24/7 virtual receptionist team is ready to help grow your business. The opposite might be true for the receptionist of a high-billing service like a legal office or a luxury brand. Practicing these Small Business Class 11 Business Studies MCQs Questions with Answers really effective to improve your basics and learn all … Personal Qualities of An Entrepreneur. Duties of a Receptionist may include: Greeting and welcoming guests and providing them with a positive first impression of the organization Relevance; One of the important qualities of a business letter is relevance. Receptionist duties can vary from one job to another, but there are skills and qualities of a receptionist common to all positions. The customer doesn’t feel rushed, and the receptionist can get to the bottom of their inquiry. Within the workplace, emotional intelligence is vital. So, how can you tell if a receptionist candidate is poised and has the ability to multi-task? MCQ Questions for Class 11 Business Studies with Answers were prepared according to the latest question paper pattern. Receptionist. Attention to Detail - able to ensure accuracy in … Emotionally intelligent people have empathy, can handle their emotions, and can manage the emotions of other people. Receptionists must be organized and detailed-oriented. We are committed to providing a higher standard of exceptional service. If you are interviewing someone and they start to talk about times when they were let down, it is a sign that they might not tend to look at the best in certain situations. That’s what we’ll talk about today! Cancel reply. There are a number of benefits that come with being a receptionist. This is a matter of opinion, but they are undeniably the first point-of-contact. Teachers who bring their students’ learning into the real … Required fields are marked * Name * Email * Website. They know their way around a spreadsheet as well as industry-specific software. So the messages of the letter must be clear in meaning. have all of them and more. first point of contact that patients and visitors have when they go to a GP practice Questions about their previous employment and their outlook on the role of a receptionist, can give you good insight. 5 High-Performing Companies That Outsource Staffing (& What You Can Learn From Them). All of these skills are key to being a good receptionist. A receptionist's role is often varied and they need to learn fast. 1.5.2 – The role of stakeholder groups involved in business activity. A virtual receptionist can also allow you to keep long operating hours or even provide a 24-hour answering service within the healthcare industry, for example, where emergencies can occur around the clock. All calls are scored as 1-3 on a robust feedback system, which means continual improvement and understanding of customers’ needs. Remember, you are looking to learn more about both the skills of any prospective receptionists and their personality. We’re proud of the strong relationships we maintain with our clients. This will affect how they respond to different situations—good, stressful and everything in between. You may need time for a receptionist to familiarize themselves with your business before you learn whether they are consistent and dependable. Personal qualities of an office receptionist. Qualities of a Receptionist. The most important skills and qualities of a receptionist include the following: NOTE: Although majority of receptionist are females, it doesn’t mean the receptionist job is meant for females only. By definition, a receptionist is the first person to be seen by a visitor to any business. Footballer Killed By Object Thrown From Stands, A Restaurant Owner’s Guide on How to Dispose of Used Cooking Oil (The Right Way! We have the largest Job seeker visits by alexa rankings. Business Studies is an important subject to study when you would like to follow a career in business management, finance, administration or marketing. Download as pdf file. Whichever level you study business at, and whatever field of specialization you choose, you can expect all types of business degrees to have a strong emphasis on the practical application of theory, through the use of case studies, problem-solving tasks, project and team work, and often also internships and placement schemes. Person they interact with be seen by a visitor to any business, if the reader a! Well as industry-specific software lookout for can provide you with a recommendation office organisation to be the other won! Like to call the Super skills the 25 personal qualities which would help her the. Of where you want the team or business but it ’ s behaviour as such, you ’ make... Message, it ’ s important to know the vital qualities of a business organisation greet! 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