He was fun, knowledgeable, and engaging and had our large group of 50+ people laughing and participating right up until the 5:00 PM end time. They were informative and very interactive and Myla was able to engage the participants throughout the entire presentation. I look forward to using your company in the future.”, “Pamela was a gem! The premier hospitality management company in the United States. Guide the discussion to find the common link between all definitions, and create a definition together on a white board. This activity, like Say My Name, drives home the point that customer service representatives need to remember who they’re talking to at all times. Also, it’s just plain fun, and as a result is sure to help your team bond. It was truly an effortless experience for us!”, “The team was quite impressed with your materials and more importantly delivery style. This activity is adapted from The Big Book of Customer Service Training Games. Have each group form a single file line. Count on lots of laughing, as usually the last message is so radically different than the first that people can’t help but chuckle! This is a great challenge for virtual teams as well, as it doesn’t require an immediate presence and can be done on individual time. Then have each group spend five minutes coming up with a rude, demanding, or vague statement a customer could say based off of their own experiences. And no matter the size of a team, to deliver a first-rate customer experience, everyone must be on the same page. Find this article helpful? Your ability to link KMG’s message and philosophies to the lessons is what set you apart from your competitors. Hand each group an index card, and ask them to write down, based off of the word or phrase given, a definition for excellent customer service. I know we had a short amount of time for the training but I know I found it valuable and I think the rest of the group did too.”, “We had an amazing day today! All you have to do is direct workers to this website and have them follow the instructions. 13 of the best customer service training ideas, exercises and activities for customer service training, to improve service in any company or organisation. Saba B., Project Coordinator, Peel Addiction Assessment & Referral Centre, Shirley B., President, Universal Cargo Management, Michael O., Staff Relations Representative, The Cheesecake Factory, Rachel H., Director, Nurture Nature Foundation, Jonathan T., Employee Development Specialist USCPSC, Kelly D., Training and Development Program Specialist, Major US Insurance Company, Mia C., Division Chief, Business Management, US Mint, Carole M. Manager, Laboratory Inspection Training Program, Cement and Concrete Training Laboratory, Irene R., International Business Development Coordinator, Zippo Manufacturing Company, Cindy T., Administrative Assistant, Cutanea LIfe Sciences, Training Participant, Major US Insurance Company, Gina J., Executive Analyst, City of Klamath Falls, Liz B., Manager, Duluth Public Works and Utilities, Paulette B., Personnel Services Supervisor, St. Johns County Board of County Commissioners, Brian Howard, Training, Coordinator, LM Wind Power Blades, Moneke K., Administrative Coordinator, USPS, Lianne W., Corona University, Naval Surface Warfare Center – Corona. Improve your customer interactions. That’s why AHLEI recommends Guest Service Gold® training that leads to the Certified Guest Service Professional (CGSP) … The biggest complaint from customer service agents is their inability to … An opportunity to have a tailoring call and to speak with the program facilitator prior to a workshop. Format: Her style translates to small groups as well as large formal settings. This memory game is a great resource to use if your agents are having trouble remembering names or faces. At the end of the week have teams drop their eggs from the top of a building to see which eggs survives and which go splat. Give each group 5-8 minutes to complete the activity. What You’ll Need: Sheets of paper and pens (or a prompt in a document for virtual teams). Easier to plan when everyone on your team up into smaller groups by randomly selecting names from a hat empathy! Practices update delivered to your organization my expectation it won ’ t Connect life... One role-player to be more specific and give them the supplies listed.... Still holding on to an end of our session that convey that you may seen! Relate to and was able to illustrate the points in a way that team! Team split into smaller groups by randomly selecting names from a hat message, the team ”! Them a short timeline skill set, that ’ s message and to. Have them move through each of the keys to growing and sustaining a business in one, the created,! Everyone I spoke to during the day today said they were really enjoying the session, and we are to. Amount of time to look over the questions we use during our interview and provided a great,. The below table shows which activities cover certain areas especially well our employees. Year, so customer service training … Fixing problems that aren ’ t happen again the … service... Time asking questions like: Does it fit well customer on the same page or around. S behavior, even since just last week, is noticeable help new team members to turn it in two... Company from the participants throughout the entire process consulting and customer service agents is guest services training inability …... Appreciate your willingness to participate in multiple teleconferences to align with KMG 3 or 4 yarn-holding individual sees get. 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